Message was edited by: Ex_Brit on 22/07/13 10:54:25 EDT AM
I'm only the messenger here and an unpaid user of the software like yourselves. If you have a beef with McAfee's terms then challenge them by writing to their headquarters via the "Contact Us' link at the bottom left of this or any other McAfee page. It doesn't say market price, it says current price, excluding promotions etc. We will inform you of your account status and any changes to the terms and conditions of your subscription in accordance with local law. This renewal and your payment will be processed within 30 days before the current term expires and each anniversary thereafter. The new term will be the same length as the expired term unless otherwise specified by us at the time of renewal. The fee will not exceed the current price, excluding promotional and discount pricing. If you have given us a valid credit-card number or an alternative payment method, we will automatically charge you and renew your subscription for another term when each term expires. The EULA you click agreement to, which is here and should always be read thororughly: states in part:Īutomatic Renewal and Its Effects. It's up to you the user to shop around and to turn off the auto-renewal yourself if you wish. I have already stated, I thought in sympathy with similar complaints, that we have tried to get them to charge the lowest available price, to no avail, if that's possible in the first place anyway as it would mean they would have to be constantly revising web pages, something very few companies do if at all. Message was edited by: ynot on 1/21/11 4:00:17 PM CST Message was edited by: ynot on 1/21/11 3:56:48 PM CST As this promotional varies all the time, this offer will not apply at the time of Auto Renewal." The promotional offer that is available in the web site varies accordingly on the different occation. I would like to inform you that when you subscribe to McAfee Always on Protection Feature (Auto Renewal Feature), your subscription will be renewed at the original market price as default. "We suggest you to check the exact subscription validity on the confirmation email. I have attached some amusingly incredulous text from the Customer Service rep. ( Needless to say, I turned off auto-renewal and removed my credit card info.
I was told and I can confirm because of what I was charged that the auto-renewal price is NOT the advertised internet "manual" renewal price! The auto-renewal price is the FULL suggested pricing with NO DISCOUNT! The internet "manual" renewal price for McAfee Internet security is $39.99 (it has a $30 discount when renewing this way).
I just got off the online chat support with McAfee Customer Service regarding my auto-renewal.